1. General Lodge Terms & Conditions

a. Bookings
All reservations, enquiries, and bookings may be made via email, phone, or our website. Email enquiries will be responded to as soon as possible and within 24 hours during weekdays. For instant confirmation, we recommend booking directly via our website or contacting the lodge by phone.

b. Check-In Policy
Standard check-in time is from 2:00pm. Guests arriving earlier are welcome to store luggage at the lodge, subject to availability.

c. Check-Out Policy
Standard check-out time is 10:00am. Late check-out may be available by prior arrangement and is subject to availability. Additional charges may apply.

d. Age & Responsibility Policy
All reservations must be made by a person aged 18 years or older. Valid photo identification may be requested at check-in.
Any person under the age of 18 must be accompanied and supervised by an adult at all times. Failure to comply may result in termination of the accommodation without refund.

e. Occupancy & Extra Persons
Rooms may not exceed their maximum occupancy. We are unable to accommodate extra persons beyond the stated room capacity.

f. Rates – Currency & GST
All accommodation rates and services are quoted in New Zealand Dollars (NZD) and are inclusive of 15% GST, unless otherwise stated.

g. Force Majeure
Te Karaka Lodge Limited will not be held liable or deemed in breach of this agreement if it is unable to meet its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or government restrictions.

To secure your reservation at Te Karaka Lodge, full payment is required at the time of booking.

As a small, destination lodge with limited availability, this enables us to confirm your stay and prepare our team, dining, and lodge experience in advance.

All payments are processed in accordance with our Cancellation & No-Show Policy. We strongly recommend guests obtain comprehensive travel insurance to cover unforeseen changes to travel plans.

2. Payment Terms

3. Payment method & charges

a. Online Payments
Online bookings made via the lodge website are charged in full at the time of booking using a valid credit card (Visa or Mastercard). Payments are securely processed via our third-party payment provider, Stripe, which complies with New Zealand regulatory and PCI DSS security standards.

b. Credit Card Surcharges

• Visa & Mastercard: 2.5% surcharge

• American Express: 4% surcharge

Surcharges are non-refundable. Any refunds to American Express will incur a NZD $250 processing fee.
Payments by EFTPOS or direct credit do not incur a surcharge.

c. International Payments
All prices are charged in NZD. Exchange rate fluctuations may result in differences between the original charge and any refund. The lodge is not responsible for exchange rate variances.

d. Bank Transfers

Bank transfer is also available as a payment option. If paying by bank transfer, please ensure the booking confirmation number is used as the payment reference so we can correctly allocate your payment.

Bank account name:  Te Karaka Lodge Ltd

Bank account number: 02-0316-0666810-000

e. Refunds
Approved refunds will be processed only to the original method of payment.

f. In-House Accounts
All charges must be settled on departure unless prior arrangements have been approved. Credit is available to approved companies upon completion of a credit application.

4. Cancellations, Deposits & No-Shows

Te Karaka Lodge is an intimate, destination lodge with limited accommodation. Cancellations directly impact our ability to re-sell rooms and plan staffing and dining experiences. We appreciate your understanding of the following conditions.

Individual Reservations

• Cancellations made outside of 14 days of arrival will receive a 100% refund of the booking value.

• Cancellations made within 14 days of arrival, or in the event of a no-show, will incur a 100% charge of the total booking value.

• All cancellations must be received in writing by the lodge reservations team.